Kirkland’s COVID-19 Updates

Stores Reopening

We are pleased to announce that we have select stores reopening for business. Click here to see if your local Kirkland's is open for regular business.

The health and safety of our customers and employees are our top priority. We are providing our employees with masks and gloves and will be sanitizing high-touch points in our stores—including door handles, the checkout counter, and restrooms—at least every 30 minutes. We are also following all local government mandates to limit the number of customers allowed in our store at any given time and we are encouraging customers to maintain 6 ft. social distancing space while shopping or checking out.

Store Hours

We are pleased to announce that select stores are re-opening for full business. Click here to see if your local Kirkland's is open for curbside pickup and to view the stores open for regular business.
As the situation changes, we will take this day by day and follow the guidance of the Centers for Disease Control and Prevention (CDC), as well as local and U.S. government officials. Click here to see if your local Kirkland's is open for regular business.

Impact on Delivery and In-store Pickup

Ship to Store orders will be delayed and have an estimated arrival date of 23 business days. You will receive an email notification when your order is ready for pickup and you will be able to pick up your order once your store has reopened.
Yes. There are currently no delays with ship to home delivery. Ship to Home orders arrive in 3-7 business days.
Yes. You will receive an email notification when your order is ready for pickup and you will be able to pick up your order once your store has reopened. Select stores now offer curbside pickup. Please check the curbside pickup page to see if your store is included.
We are following all recommended guidelines to keep you and our employees safe during curbside pickup. During our contactless pickup, our employees wear masks and gloves while handling your order, and we follow all social distancing guidelines.

Existing Orders

Due to heavy order volume and carrier delays, ship to home orders may be delayed.
No. Your Ship to Store order may be delayed and will not be cancelled due to temporary store closures.
Unfortunately, we are unable to change the delivery method on your order.
As of March 19th, all stores are temporarily closed due to COVID-19. Before visiting your store for pickup, please review your store’s operating hours or closure status by visiting the store locator. If your store currently offers curbside pickup, please click here for more information on how and when to pick up your order.
Due to temporary store closures, you will not receive a ready for pickup email until stores have reopened.
No. Once your store has reopened you will be able to pick up your order. Your order will not be cancelled after 7 days as originally communicated in your confirmation email.
Yes. You will be charged at the time of ordering your item.
Please reach out to our customer service team and they can assist. Call 1-877-541-4855 option 3 or gservice@kirklands.com.
Due to our recent store closures, we have extended our return policy to be flexible during this time. You will be able to make in-store returns within 30 days of stores reopening.

Miscellaneous

The health and safety of our customers and employees are our top priority. We are providing our employees with masks and gloves and will be sanitizing high-touch points in our stores—including door handles, the checkout counter, and restrooms—at least every 30 minutes. We are also following all local government mandates to limit the number of customers allowed in our store at any given time and we are encouraging customers to maintain 6 ft. social distancing space while shopping or checking out.
At this time, we cannot support birthday discounts online. You may redeem in stores once we reopen.
Yes. You can receive your birthday reward once stores reopen. You will also be able to use your coupon once the stores reopen.